Start at the original place of purchase. 100% of claims start with the original place of purchase, and all refunds, if granted, are through the original place of purchase. Call them first.
If you remove, we can not approve. If a product issue is discovered after installation, do not remove the product before receiving confirmation of a return approval from the original place of purchase. On-car information can often lead to diagnosis and action plans; AWE requires a chance to address in this manner. Post-install products removed prior to return authorization will be denied any warranty claim.
Any alterations or attempts to fix will void the warranty. This includes welding, bending, or any ad-hoc methods that alter the product in any way.
All warranties are for the original owner only. Second owners can purchase replacement components at a discount, directly from AWE or from participating dealers.
Manufacturer defect is defined as any characteristic of the product which hinders its usability for the purpose for which it was designed and manufactured. The warranty against manufacturer defects doesn’t cover any cosmetic changes, or normal use wear and tear. All warranties cease at a product’s discontinuance. Here’s a quick summary of our products and how long each is covered for manufacturer defects: All AWE brand products. Please note that special order items are not returnable.
All durations start at the time of purchase (we’ll ask for a proof of purchase date):
AWE brand exhausts: Tubing, welding, flex areas: Lifetime
Valves on exhausts: Three-years on mechanical components, one year on valve motors
Electronics / Electronic Components found on any product: One year*
Catalysts: One Year
Tip finish defects (please follow washing instructions prior to contacting support): One year (see Tip Finish below)
Intakes (all components): One year
Filters: One year
Intercoolers: One year
Other: Foilers, accessories, tools, valances, drive train stabilizers, suspension components: One year
Turbo kits/turbochargers: Not covered under warranties, special order item.
In the event of a return, a product must be returned with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any trace of the aforementioned will result in warranty denial.
AWE's One Year Tip Finish Warranty covers defects on AWE tips for a period of one year from purchase date. Exclusions to the AWE One Year Tip Finish Warranty: (1) Pinhole sized pitting on the inside of tips, which is considered normal wear and tear, and (2) Blemishes or marring of appearance due to weather, road hazards, lack of maintenance (defined in next sentence) or extremes of heat or cold. Thorough periodic cleaning of AWE tips is required as general maintenance, and must be done prior to submitting a warranty claim on tips, as returned tips found to have been dirty (and not defective) will have forfeited any core charges.
California Residents: Prop 65 WARNING: This product MAY contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. For more information, visit www.P65Warnings.ca.gov
California Residents: TIRE WARNING: LMPerformance will not ship Tires to California.
Legal: Some or all of these parts may not comply with Federal, State, Province, and/or Local laws, ordinances, and regulations. Buyer takes all responsibility to ensure that any modifications or upgrades that have done conform to all applicable laws and regulations for road use, especially pertaining to safety and emissions. LMPerformance is not responsible for buyer not complying with Federal, State, Province, and/or Local laws, ordinances, and regulations. This policy shall be in force for all past, current, and future purchases from LMPerformance, Inc. LMPerformance will not ship ANY non-CARB compliant products to California where California requires products to be CARB certified such as Catalytic Converters and Induction Kits.
FREE SHIPPING: Please note FREE Shipping refers to shipping within the contiguous continental US only. All other locations extra. Some items that require Truck Freight Delivery will require a Truck Freight surcharge. This surcharge is still a discounted shipping amount that is lower then the actual truck freight shipping charge that is charged to LMP. LMP will try to still give the lowest price possible for truck freight items.
IMAGES: Images may be a representation and may not reflect the actual product. Examples would be SPEC stage 3 clutch kits which all use the same photo.
TYPOS: LMPerformance tries to present the best most accurate information on our website. Sometimes we get mistakes in product information sent from vendors such as typos. We can not be responsible for these typos, if you see something that does not look right please let us know before ordering so we can double check for you first. LMPerformance will not pay for typos in any way, monetarily or otherwise.
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